Help DeskInsuranceLatest NewsSocial Security Administration Service Guidance-March 2021

1.1. Social Security Administration Service Guidance-March 2021

Social Security remains committed to providing uninterrupted benefits and vital services the public relies on, especially during the current coronavirus pandemic.  As an important part of the community, I am asking for your help to share important information with your members.  Despite challenges government and businesses face at this time, we want people to know we remain ready and able to help them by phone with most Social Security matters.  

Your members can speak with a representative by calling their local Social Security office or our National 800 Number.  We provide local office phone numbers conveniently online with our Social Security Office Locator.

Although our offices are not providing service for walk-in visitors, we may be able to schedule an appointment for limited, critical issues if we cannot help someone by phone and if they cannot get the information they need or conduct their business online.

Please encourage your members to call or take advantage of our secure and convenient online services to:

  • Apply for RetirementDisability, and Medicare benefits,

  • Check the status of an application or appeal

  • Request a replacement Social Security card (in most areas),

  • Print a benefit verification letter, and

  • Much more......Most business with SSA can be done online but we know that many people still rely on phone or in-person help.  That’s why we want people to know they can still count on us by phone.

Lastly, we know that getting medical and other documentation can be difficult due to the pandemic.  We continue to extend deadlines wherever possible. Social Security Administration 


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